Privacy Policy for 747 Games – Your Data, Protected

At 747 Games, we take data privacy seriously — not just because the law requires it, but because our players in the Philippines deserve to know exactly how their information is being handled. This Policy applies to all personal data collected through the 747 Games website, mobile web platform, customer support channels, and any other interaction you have with 747 Games.

747 Games operates as an online casino and sports betting platform serving Filipino players. To provide that service — to process deposits via GCash, Maya, and other local payment channels; to offer personalised promotions; to support you when something goes wrong; and to comply with anti-money laundering requirements — we need to collect and process certain personal information. This Policy explains all of that clearly.

We do not sell your data. We do not share it with advertisers. We do not use it to build profiles that are sold to third parties. The personal data you provide to 747 Games is used for one purpose: to operate and improve the 747 Games platform for you and every Filipino player on it.

The data controller responsible for your personal information is 747 Games, operating the online gaming platform at 747games.best. As the data controller, 747 Games determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 (RA 10173) and related Philippine regulations.

747 Games has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with this Policy and with RA 10173. If you have any privacy-related concerns, requests, or complaints, you may contact the 747 Games Data Privacy Officer at privacy@747games.best or through our 24/7 live chat support on the platform.

747 Games collects only the personal data necessary to operate the platform and comply with our legal obligations. The categories of data we collect are described in the table below:

We do not intentionally collect sensitive personal information such as biometric data, health records, religious beliefs, or political affiliations. If you share such information voluntarily in communications with our support team, it is stored only for the purpose of resolving your concern and deleted once the matter is closed.

747 Games collects personal data through the following channels:

• Direct registration: When you create a 747 Games account, you provide your name, mobile number, date of birth, and create a password.
• Deposits and withdrawals: When you fund your wallet via GCash, Maya, BDO, or any other payment channel, we receive transaction data including your account reference and amount.
• Gameplay: Every game session at 747 Games generates game logs including bets placed, outcomes, session timestamps, and balance changes.
• Customer support interactions: When you contact our support team via live chat or email, your communications are recorded for quality and dispute resolution purposes.
• Identity verification: When you request a high-value withdrawal or when our compliance team requires verification, you may be asked to submit a copy of a government-issued Philippine ID.
• Automatic technical collection: Our platform automatically collects technical data — IP address, device and browser information, and usage patterns — via server logs and cookies when you visit 747 Games.
• Third-party payment providers: When you make a payment via a third-party provider (e.g., GCash, Maya), that provider may share transaction confirmation data with 747 Games.

747 Games processes your personal data for the following specific purposes:

• Account management: To create, maintain, and secure your 747 Games player account.
• Service delivery: To allow you to deposit, play games, place sports bets, and withdraw winnings on the 747 Games platform.
• Payment processing: To process deposits and withdrawals through Philippine payment channels including GCash, Maya, and bank transfers.
• Identity verification and KYC compliance: To verify your identity as required by anti-money laundering regulations and our internal compliance procedures.
• Customer support: To respond to your queries, resolve disputes, and improve our support quality through interaction records.
• Promotions and communications: To send you relevant bonus offers, tournament announcements, and platform updates. You may opt out of marketing communications at any time.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised access, fraud, and abuse of the 747 Games platform.
• Legal and regulatory compliance: To comply with AML obligations under RA 9160, data privacy obligations under RA 10173, and any other applicable Philippine regulations.
• Platform improvement: To analyse usage patterns and improve the features, performance, and user experience of 747 Games.

Under the Data Privacy Act of 2012 (RA 10173), 747 Games processes your personal data on the following legal bases:

• Consent: You provide your consent to data processing when you register at 747 Games and accept this Privacy Policy. This covers general account management, gameplay records, and marketing communications. You may withdraw consent for marketing at any time.
• Contractual necessity: Certain processing is necessary to fulfil the service contract between you and 747 Games — specifically, processing payment data to execute deposits and withdrawals.
• Legal obligation: 747 Games is required by Philippine law — including RA 9160 (Anti-Money Laundering Act), PAGCOR regulations, and RA 10173 itself — to collect and retain certain player data. This processing occurs regardless of your preference and cannot be opted out of.
• Legitimate interests: 747 Games processes technical and usage data on the basis of our legitimate interest in maintaining platform security, preventing fraud, and improving the 747 Games service for all Filipino players.

747 Games does not sell, rent, or trade your personal data. We share your data only in the circumstances described below, and only to the minimum extent necessary:

• Payment service providers: To process your deposits and withdrawals, 747 Games shares necessary transaction data with your chosen payment provider (e.g., GCash, Maya, BDO, BPI, UnionBank). These providers have their own privacy policies and are required by Philippine regulations to maintain data security standards.
• Game providers: Game studios (e.g., JILI, PG Soft, Pragmatic Play) may receive your anonymised player ID and game session data to deliver their games to your device. They do not receive your personal contact or financial details.
• Regulatory and law enforcement authorities: 747 Games is legally obligated to share certain data with the Anti-Money Laundering Council (AMLC), PAGCOR, and law enforcement agencies when required by law or court order. This occurs without prior notice to the player when legally mandated.
• Service providers and vendors: We engage trusted third-party service providers for functions like cloud hosting, email delivery, and analytics. These providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond the service they provide to 747 Games.
• Corporate transactions: In the event of a merger, acquisition, or business restructuring involving 747 Games, player data may be transferred as part of that transaction. Players will be notified before their data becomes subject to a materially different privacy policy.

747 Games retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by Philippine law. The retention periods we apply are as follows:

• Active account data: Retained for the lifetime of your 747 Games account and for 5 years after account closure, as required by AML regulations (RA 9160).
• Financial transaction records: Retained for a minimum of 5 years after the transaction date in accordance with RA 9160 and applicable AMLC regulations.
• Game logs and betting records: Retained for 2 years for dispute resolution and compliance purposes.
• Customer support records: Retained for 2 years after the closure of the relevant support case.
• Identity verification documents: Retained for 5 years after account closure or as required by regulatory authorities.
• Technical and usage logs: Retained for 90 days and then permanently deleted or anonymised.
• Marketing preferences: Retained until you opt out or close your account.

When the applicable retention period expires, 747 Games securely deletes or anonymises your personal data so it can no longer be associated with you. Anonymised, aggregated data may be retained indefinitely for statistical and operational analysis.

747 Games implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and 747 Games is encrypted using bank-grade SSL/TLS protocols. This applies to all pages, forms, and API calls on the platform.
• Password hashing: Your account password is never stored in plain text at 747 Games. Passwords are hashed using industry-standard cryptographic algorithms before storage.
• Access controls: Access to player personal data within 747 Games is restricted to staff members who require it to perform their job function. Access is logged and audited regularly.
• Secure data centres: Player data is stored in secured, access-controlled data centres with redundant infrastructure and disaster recovery systems.
• Fraud monitoring: 747 Games employs automated fraud detection systems that monitor for unusual account activity, unauthorised login attempts, and suspicious transactions in real time.
• Regular security reviews: Our platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

If you suspect that your 747 Games account has been compromised or that your personal data has been accessed without authorisation, please contact us immediately via live chat. We will take prompt action to secure your account and investigate the incident.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal data held by 747 Games. These rights are not absolute — they may be subject to exceptions under Philippine law — but we are committed to honouring them promptly and in good faith.

747 Games uses cookies and similar tracking technologies to improve your experience on the platform, maintain your login session, and understand how the platform is being used. A cookie is a small text file stored on your device by your web browser when you visit a website.

The types of cookies 747 Games uses are:

• Essential cookies: These are necessary for the 747 Games platform to function. They maintain your login session, remember your preferences, and enable core features like deposits and game loading. These cannot be disabled without breaking the platform.
• Analytics cookies: These help 747 Games understand how players use the platform — which pages are visited most, how long sessions last, and where technical issues occur. This data is aggregated and does not identify individual players.
• Functional cookies: These remember your preferences such as your preferred language and display settings to personalise your 747 Games experience.

747 Games does not use advertising or tracking cookies that build profiles for third-party advertisers. You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from logging into your 747 Games account.

747 Games strictly prohibits access by persons under 21 years of age, in compliance with Philippine law. We do not knowingly collect personal data from individuals under 21. If we discover that personal data has been collected from a minor, we will immediately delete that data, close the associated account, and take appropriate steps to prevent recurrence.

If you are a parent or guardian and believe that a minor has provided personal data to 747 Games, please contact us immediately at privacy@747games.best or via live chat. We will investigate and take action within 24 hours.

747 Games may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable Philippine law. When material changes are made, we will notify registered players via email or a prominent in-platform notification at least 7 days before the updated Policy takes effect.

Minor changes such as corrections to grammar or formatting may be made without prior notice. The effective date shown at the top of this page is always the date of the most recent version. Your continued use of 747 Games after the effective date of any updated Policy constitutes your acceptance of the revised terms.

We recommend that you review this Privacy Policy periodically. You can always find the most current version at 747games.best/privacy-policy.

For any privacy-related questions, requests to exercise your rights, or concerns about how 747 Games handles your personal data, please contact our Data Privacy Officer:

• Email: privacy@747games.best (dedicated privacy enquiries — response within 3 business days)
• General support email: support@747games.best
• Live chat: Available 24/7 on the 747 Games platform — for urgent privacy matters, start a chat and select "Privacy & Data" from the topic menu

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines — the regulatory body responsible for enforcing RA 10173. The NPC accepts complaints from Filipino data subjects at privacy.gov.ph.